As a CIBC credit cardholder, you may need to replace your card if it has been lost, stolen, damaged, or compromised. This process is simple and guarantees the security of your financial transactions, preventing unauthorized charges.
This guide will assist you in obtaining a replacement CIBC credit card in various scenarios that may require you to do so. We will provide you with the necessary steps to follow and some essential tips to protect your account information during the process. Let’s begin!
CIBC Credit Card Replaced
If you need to have your CIBC credit card replaced, there are several ways you can request it:
- CIBC Online Banking.
- CIBC Mobile Banking App.
- Call CIBC Customer Service.
- Secure Message or Live Chat.
- Visit a CIBC Branch.
- Mail or Fax Request.
How to Get a CIBC Credit Card Replaced
When contacting CIBC for a credit card replacement, be prepared to offer important information such as your account details, the reason for the replacement, and any recent transactions which concern you. To maintain the security of your account, CIBC may also request identity verification.
It’s critical to report a lost or stolen credit card as soon as possible to avoid any unauthorized payments or card misuse. The old card will be deactivated and replaced with a new card number by CIBC. For the most current and up-to-date information, use the online and offline instructions supplied by CIBC or contact customer care.
How to Get a CIBC Credit Card Replaced Online
To get a CIBC credit card replaced online, follow these steps:
- Visit the official CIBC website https://cibc.com and log in to your CIBC Online Banking account using your username and password.
- Once you are logged in, navigate to the credit card section of your online banking account. Look for the specific credit card that you want to replace.
- Locate the option for reporting a lost or stolen card. This option may be located under the “Manage Cards” or “Card Services” section.
- Select the Card and proceed by Clicking on the appropriate link to proceed with the replacement process.
- You will likely be asked to verify some details related to the credit card you want to replace.
- Select the reason for the replacement (lost, stolen, damaged, etc.) and confirm your request to proceed with the replacement process.
- Please review all the details I provided to ensure accuracy. Once you are satisfied, confirm the replacement request.
- Depending on the specific situation and CIBC’s policies, you may need to take further steps, such as providing additional security information or confirming your identity.
- After successfully completing the online request, you will receive a confirmation message indicating that your replacement credit card has been ordered. The new card will be mailed to your registered address.
How to Get a CIBC Credit Card Replaced by CIBC Mobile App
To get a CIBC credit card replaced using the CIBC Mobile App, follow these general steps:
- Open the CIBC Mobile App and log in using your CIBC Online Banking credentials.
- After logging in, go to the credit card section within the app. Look for the specific credit card that you want to replace.
- Within the credit card section, there should be an option to report a lost or stolen card. Click on this option to start the replacement process.
- You may need to provide certain details related to the credit card you want to replace.
- Choose the reason for the replacement (e.g., lost, stolen, damaged) and proceed with the request.
- Review all the information you provided for accuracy. If everything is correct, confirm the replacement request.
- Depending on the circumstances and CIBC’s policies, you might need to take further actions, such as providing additional security information or confirming your identity.
- You should receive a confirmation message after completing the request through the CIBC Mobile App.
How to Get a CIBC Credit Card Replaced Offline
To get a CIBC credit card replaced offline, you have the following options:
Visit a CIBC Branch: Visiting a local CIBC branch in person is one of the fastest and easiest ways to have your credit card replaced. Speak with a branch representative and describe the cause of the replacement request (e.g., lost, stolen, or damaged). They will help you with documentation and walk you through the card replacement procedure.
Calling CIBC Customer Service: To get a new credit card, contact CIBC’s customer care department. The phone number is 18665258622, usually located on the back of your credit card or on the official website of CIBC. Inform the customer support agent of your card’s problem and seek a replacement.
Request by Mail or Fax: Some CIBC credit cards may be able to seek a replacement by writing or faxing a formal request to CIBC. If this option is available, you must submit your account information, the reason for the replacement, and any additional information required. Check the CIBC website or contact customer service to see whether this option is available.
Secure Message or Live Chat: Through their online banking platform, certain credit cards may be able to send a secure message or utilize live chat. Use this function to contact CIBC regarding your card replacement requirements.
Essential Points to Mind Before Getting a CIBC Credit Card Replaced
Before getting a CIBC (Canadian Imperial Bank of Commerce) credit card replaced, there are several essential points to remember to ensure a smooth and hassle-free process. Here are some essential considerations:
Lost or Stolen Card: If your CIBC credit card has been lost or stolen, contact CIBC immediately. Report the loss or theft to their customer service or through the online banking platform. To prevent any unauthorized transactions, they will deactivate the card.
Review Recent Transactions: Before requesting a replacement, review the recent transactions on your credit card statement. Please make sure to check for any unauthorized charges or suspicious activities. If you notice any unauthorized transactions, report them to CIBC when you request the card replacement.
Check Card Benefits: Review the benefits associated with your current credit card. When requesting a replacement, ensure that the new card will offer the same or improved benefits, such as rewards programs, travel insurance, purchase protection, and extended warranty coverage.
Update Card Information with Merchants: If you have used your CIBC credit card for online purchases or have it linked to any subscription services, ensure you update the card information with those merchants to avoid payment failures.
Activate New Card: Once you receive the replacement card, activate it as per the instructions provided by CIBC. This will allow you to start using the new card right away.
Destroy Old Card Securely: When you receive the new card, ensure you safely and securely destroy the old card by cutting it into several pieces to protect against potential fraud.
Update Credit Card Details with Mobile Wallets: If you have added your credit card to mobile payment services like Apple Pay, Google Pay, or Samsung Pay, update the card details in these digital wallets to continue using them for contactless payments.
How do I report a lost or stolen CIBC credit card?
If your CIBC credit card is lost or stolen, you can report it immediately by contacting CIBC's customer service at their dedicated phone number or through online banking. To prevent any unauthorized transactions, they will deactivate the card.
Is there a fee for getting my CIBC credit card replaced?
CIBC's credit card replacement policies may vary, but in some cases, there could be a fee associated with getting your credit card replaced. It's essential to check with CIBC to understand their specific policies regarding replacement fees.
How long does it take to receive the CIBC replacement card?
The time it takes to receive the CIBC replacement card may vary, but it typically takes around 7 to 10 business days. However, CIBC may offer expedited shipping options for an additional fee.
Can I track the status of my CIBC replacement credit card delivery?
CIBC usually provides a tracking number or status update once the replacement card has been shipped. You can check with their customer service or log in to your online banking account to track the delivery.
Will my replacement CIBC credit card have the same card number and PIN?
In most cases, the replacement card will have a different card number for security reasons. However, your PIN will typically remain the same, unless you requested a PIN change separately.